Here to help
Help & Support
Find answers about your account, purchases, and reading experience, or get in touch with us.
Contact support
Email us with your question — we usually reply within 2 business days.
support@erosmedia.aiFrequently asked questions
How do I sign in to my account?
Use the same sign-in method you used when creating your account: email or Google. Make sure you use the same email address or provider account. If you cannot sign in, contact support above.
How do I manage or cancel my subscription?
Manage or cancel through Google Play, using the account that made the purchase.
- Google Play: Open Google Play, then Payments & subscriptions > Subscriptions. See Google Play's subscription instructions.
Deleting your Satinaire account does not cancel your subscription.
How do I delete my account?
Visit Delete Your Account for in-app instructions and the account deletion request form.
Where can I read about privacy?
Our Privacy Policy explains what information we collect, how we use it, and your privacy rights. For privacy questions, use the support contact above.
Where can I find the terms of service?
Read our Terms of Service for the rules that apply to your account and use of Satinaire.
How old do I need to be to use Satinaire?
You must be at least 17 to create an account or use Satinaire. Content at spice level 4 or higher and explicit genre categories are restricted to users aged 18 and older (18+), as stated in our Terms of Service and Privacy Policy.
How do I report content or an issue?
Use the in-app report issue option to tell us about content or a problem. Include the story or chapter and a description of the issue. If you cannot report it in the app, contact support above.